WordPress malware removal and hacked site repair
Site hacked? We’ll clean it up and lock it down.
Take a breath. We’ve been fixing WordPress sites since 2009. We’ll remove the malware, find out how they got in, close the hole, and help get your site back in good standing.
Same-day action on emergencies · Cleanup as low as $99 when you join a plan · No contracts
yoursite.com · cleanup log
| Report | Browser warning: deceptive site ahead |
| Step 1 | Malware and spam pages removed |
| Step 2 | Backdoor found and removed |
| Step 3 | Entry point closed: outdated plugin |
| Step 4 | Unknown admin users removed |
| Step 5 | Google review requested |
Plain-English summary sent
Is your site hacked? Common signs
Seeing any of these? Don’t wait. The sooner we start, the less damage there is to clean up.
- Google or your browser shows a warning like “This site may be hacked” or “Deceptive site ahead”
- Visitors get redirected to spam, gambling, or pharmacy sites
- Strange pages or foreign-language content show up in Google search results for your site
- Your host suspended your account for malware
- There are admin users you don’t recognize
- Your site suddenly got very slow, or started sending spam emails
- Customers tell you something looks wrong
What to do right now
01
Don’t delete your site.
Cleanup is usually faster and safer than starting over, and deleting it can destroy clues about how the attack happened.
02
Change your passwords.
Start with your WordPress admin, hosting account, and email.
03
Don’t just restore an old backup.
If the security hole is still open, the site can be reinfected within days.
04
Get help.
Tell us what you’re seeing, and we’ll take it from there.
A real cleanup, not just a quick fix
Cheap cleanups often get reinfected because they miss the backdoor or never find how the attackers got in. Ours covers all of it.
- Scanning and removing malware, spam content, and malicious redirects
- Finding and removing backdoors, so attackers can’t walk back in
- Identifying how they got in, and closing that hole
- Removing unknown admin users and resetting access keys
- Updating WordPress, plugins, and themes
- Hardening your site’s security settings
- Requesting a review from Google to remove “hacked” warnings, if your site was flagged
- A plain-English summary of what we found and fixed
How emergency cleanup works
01
Tell us what’s happening.
Fill out the emergency form with your site address and what you’re seeing.
02
Get us in.
If you can still log in to WordPress, add us as a user. If you’re locked out, your existing login or hosting access gets us started, and we’ll set up our own secure account from there. For your hosting account, we’ll help you add us as a team member wherever your host allows it.
03
We clean and secure your site.
We remove the infection, close the hole, and lock things down.
04
You get the details.
We’ll send a summary of what we found and fixed, and our recommendations for keeping your site safe.
Straightforward cleanup pricing
Join a plan and your cleanup is included, so getting your site fixed and protected starts at $99. No contracts: cancel anytime.
Emergency cleanup only
$299
one-time, paid before we start
30 days of monitoring after the cleanup, then you’re on your own.
Join Website Maintenance
Included
cleanup included, then $99/month
Your site stays updated, backed up, and protected. Cancel anytime.
Join Website Care
Included
cleanup included, then $199/month
Full protection plus a team that handles your requests. Cancel anytime.
Standalone cleanups are paid before work begins. Severe infections or multiple sites are quoted separately.
Why it happened (and how to stop it happening again)
Most hacks aren’t personal. Automated bots scan millions of sites looking for the same weak spots:
- Outdated plugins and themes with known security holes
- Weak or reused passwords
- Passwords leaked in another company’s data breach
- Abandoned plugins that no one updates anymore
- No one watching the site between problems
A quick check worth doing
Billions of passwords have leaked in data breaches at other companies, and attackers try them on sites everywhere. You can see whether your email address has turned up in a known breach at Have I Been Pwned. If it has, change that password anywhere you’ve used it, and give every account its own password from now on.
A cleanup fixes today’s problem. Ongoing maintenance fixes the reasons it happened: we keep everything updated, back up your site daily, and monitor security, so problems get caught early, or never happen at all.
What if it gets hacked again?
If you’re on a plan, cleanup is included for any problems that come up while you’re with us. That’s the difference between paying for another emergency and simply sending us an email.
We went from a horror story to happy ending. Thanks for fixing our hacked site and taking such good care of it ever since.
Erin S., Dental Practice Marketing Manager
Frequently asked questions
How fast can you fix my site?
We take action on emergencies the same business day. Our core hours are Monday–Friday, 8am–5pm Pacific. Monitoring runs around the clock, and emergencies go to the front of the line.
How long the cleanup takes depends on the infection. Some sites are clean in a few hours; others need backups recovered, fresh copies of premium plugins, or help from your host. We’ll keep you updated the whole way.
Do I have to sign up for a plan?
No. Emergency cleanup is $299 on its own, paid before we start, and includes 30 days of monitoring afterward. Or join a plan and the cleanup is included, starting at $99/month.
Will I lose my website content?
In most cases, no. We clean the infection out of your existing site rather than starting over, and your pages, posts, and images stay in place.
Can you remove the Google warning?
Once your site is clean, we’ll request a review from Google. Google handles the review on its own schedule, which usually takes a few days.
My host suspended my site. Can you still help?
Yes. We’ll clean the site and work with your host to get it back online.
What do you need from me?
Access to your WordPress admin and hosting account, and a description of what you’re seeing. The faster we get access, the faster we can start.
Is this confidential?
Yes. We don’t share details about your site with anyone.
Do you do this for Shopify, Wix, or Squarespace?
Those platforms manage their own security, so hacks look different there. If something seems wrong with your site, contact us and we’ll let you know how we can help.
Let’s get your site back.
Tell us what’s happening, and we’ll start the cleanup. Since 2009, no contracts, and a team that stays with you afterward.
| Core hours | Mon–Fri, 8am–5pm PT |
| Monitoring | Around the clock |
| Emergencies | Front of the line |